Vacuum cleaners

Find our tutorial to your Cordless vacuum cleaner here

Find our tutorial to your traditional vacuum cleaner here

Find our tutorial to your bagless vacuum cleaner here

Vacuum Cleaners

Q: Machine does not start or stops during use

Check that the plug is correctly fitted to the wall socket
A fuse in the building may have blown and needs to be changed
The cord or plug may be damaged and need repaired. If your machine is under warranty, please contact your supplier directly. If your machine is outside of the warranty period please contact a service center (link to service center list)
The thermal fuse may have blown, Unplug and leave to cool for 1-2 hrs (to allow thermal fuse to reset). Try the machine again (without extension cable if used) - if still no power - please contact a service center (link to service center list)
If none of the above actions apply – contact your supplier directly if your machine is under warranty or leave your machine with a service centre if your machine is outside of the warranty period (link to service center)

Q: Reduced suction power

The dust bag may be full and needs to be changed - Please look at the product page for your model to find the user manual.
The filter may be blocked and have to be changed - Please look at the product page for your model to find the user manual.
The hose handle, hose, tube or nozzle may be blocked and needs to be cleaned - Please look at the product page for your model to find the user manual.
If none of the above actions apply – contact your supplier directly if your machine is under warranty or leave your machine with a service centre if your machine is outside of the warranty period (link to service center).

Q: Where can I buy accessories/spare parts for my machine?

Q: Machine or part of my machine is damaged/part missing on delivery

Q: Machine faulty wihin 30 days of purchase

Q: How do I register for my warranty?

We do not require registration of machine for warranty, please retain a copy of your proof of purchase as this will be required if you do have a warranty issue.

Q: What accessories are compatible with my machine?

Please look at the product page for your model, then view compatible accessories available for your machine.

Q: How do I use my machine?

Please look at the product page for your model, you will find the operators manual within the 'Downloads' section.